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FixMeStick is a well-known tool designed to help users detect and remove malware, viruses, and other types of malicious software from their computers. It’s particularly effective because it runs independently of your operating system, scanning your PC from a bootable USB stick. However, like any technology, FixMeStick can occasionally encounter problems, especially when used with Windows 10. If you find that FixMeStick is not working on Windows 10, this guide will walk you through the common issues and troubleshooting steps to restore its functionality.

Common Reasons FixMeStick is Not Working on Windows 10

Before diving into the troubleshooting process, it's important to understand some of the reasons why FixMeStick might not be working on Windows 10. FixMeStick issues can arise from a variety of causes, such as hardware conflicts, software issues, or configuration problems.

1. USB Port Compatibility Issues

One of the most common problems people face is that FixMeStick is not being recognized by Windows 10. This could be due to issues with the USB ports, as newer systems often have USB 3.0 or USB-C ports, which might not be compatible with older versions of FixMeStick.

Potential Causes:

  • USB 3.0 ports are sometimes not fully compatible with older versions of FixMeStick.
  • Damaged or faulty USB ports on the computer.
  • Inconsistent connections or interruptions in power supply to the FixMeStick.

2. BIOS/UEFI Settings and Boot Order

For FixMeStick to work, your computer must be configured to boot from the USB drive before the internal hard drive. If your BIOS/UEFI settings are not set correctly, FixMeStick may not boot, and the computer will simply start Windows 10 instead.

Potential Causes:

  • Incorrect boot order in BIOS.
  • The option to boot from USB is disabled.
  • Fast Boot enabled in BIOS, preventing USB booting.

3. Corrupted FixMeStick USB Drive or Outdated Software

Another reason FixMeStick may not be working on Windows 10 is that the USB drive itself could be corrupted or outdated. If FixMeStick hasn't been updated recently, it may not be able to scan for newer types of malware or it may encounter bugs that prevent it from working properly.

Potential Causes:

  • Corrupted files on the FixMeStick USB.
  • Outdated software that is incompatible with the latest malware threats.
  • Conflicts between FixMeStick’s software and other programs on your system.

4. Windows 10 Updates and Changes

Windows 10 is known for its frequent updates. Sometimes, these updates can change system settings or security protocols that may interfere with FixMeStick’s operation. It’s possible that a recent Windows update has caused compatibility issues or altered system settings in a way that prevents FixMeStick from working properly.

Potential Causes:

  • Windows 10 update alters boot configuration.
  • Changes in security policies blocking external USB drives.
  • Automatic updates interfering with USB boot priority.

5. Antivirus or Security Software Conflicts

If you have other security software installed on your Windows 10 system, it may conflict with FixMeStick’s operations. Many antivirus programs are designed to block potential threats, and they might mistakenly block FixMeStick’s efforts to scan the system.

Potential Causes:

  • Antivirus software blocking USB devices.
  • Conflicts between FixMeStick and other running antivirus programs.
  • Windows Defender preventing the booting of external drives.

How to Fix FixMeStick Not Working on Windows 10

If FixMeStick is not working on Windows 10, follow these troubleshooting steps to identify and resolve the issue. These solutions will address the most common causes for FixMeStick not functioning properly with Windows 10.

1. Check USB Port Compatibility

One of the easiest things to check is whether the FixMeStick USB is properly connected to the computer’s USB port. Some newer computers may not recognize the device in USB 3.0 ports, so you should try switching to a USB 2.0 port if available.

Steps:

  1. Disconnect the FixMeStick from the computer.
  2. Plug it into a USB 2.0 port (instead of a USB 3.0 port) on your computer.
  3. Restart the computer and check if FixMeStick is recognized.
  4. If FixMeStick still doesn't work, test it on another computer to see if the issue is specific to your system or the device itself.

2. Configure BIOS Settings to Boot from USB

If FixMeStick isn’t booting and Windows 10 keeps starting up instead, you will need to adjust your BIOS or UEFI settings to allow the computer to boot from a USB drive first.

Steps:

  1. Restart your computer and immediately press the key to access BIOS or UEFI settings (usually F2, F12, ESC, or DEL depending on your manufacturer).
  2. Look for a tab or section called Boot or Boot Options.
  3. Change the boot priority so that USB is set as the first boot device.
  4. Disable Fast Boot (if enabled) to ensure the computer doesn't skip the USB drive during boot.
  5. Save your changes and exit the BIOS/UEFI.
  6. Restart the computer with FixMeStick plugged in and check if the issue is resolved.

3. Reformat the FixMeStick USB Drive and Reinstall the Software

If FixMeStick still doesn’t work, the USB drive may be corrupted or outdated. Reformatting the drive and reinstalling the latest software can often fix the issue.

Steps:

  1. Insert FixMeStick into a working computer.
  2. Open File Explorer and locate the FixMeStick drive.
  3. Right-click and select Format.
  4. Choose the format settings (use FAT32 or exFAT).
  5. Reinstall the latest version of FixMeStick by downloading it from the FixMeStick website and following the installation instructions.
  6. Insert the USB back into the original computer and try running FixMeStick again.

4. Update FixMeStick Software

Outdated software could be causing FixMeStick to malfunction. Always ensure that you’re running the latest version of FixMeStick to avoid compatibility issues and access the latest malware definitions.

Steps:

  1. Plug the FixMeStick USB into a computer with internet access.
  2. Run the FixMeStick software and allow it to check for updates.
  3. If any updates are available, follow the on-screen instructions to install them.
  4. Once the software is updated, try using FixMeStick again on your Windows 10 system.

5. Disable Antivirus and Other Security Software

Other antivirus programs may interfere with FixMeStick’s functionality, blocking it from scanning your computer. To avoid conflicts, temporarily disable or uninstall other security software on your computer.

Steps:

  1. Open your antivirus program and look for an option to disable or pause real-time protection.
  2. Temporarily disable Windows Defender by going to Settings > Update & Security > Windows Security > Virus & Threat Protection and turning off real-time protection.
  3. After disabling your security software, try running FixMeStick again.

6. Check for Windows 10 Updates and Compatibility

Sometimes, Windows 10 updates may cause issues with FixMeStick. If the software was working fine before an update, it might be worth checking if recent changes are causing the problem.

Steps:

  1. Check for Windows 10 updates by going to Settings > Update & Security > Windows Update.
  2. Look for any pending updates and install them if necessary.
  3. Restart your system after the updates are installed and test FixMeStick again.

When to Contact FixMeStick Support

If none of the troubleshooting steps mentioned above work and FixMeStick is still not working on Windows 10, it’s time to contact FixMeStick customer support. Their support team can guide you through more advanced troubleshooting steps or offer a replacement if the device is faulty.

How to Contact FixMeStick Support:

  • Phone Support: Call the FixMeStick support phone number for immediate assistance.
  • Live Chat: Use the live chat feature on the FixMeStick website to chat with a representative in real time.
  • Email Support: If the issue is not urgent, you can email FixMeStick customer support for more detailed troubleshooting.

Frequently Asked Questions (FAQs)

1. Why is FixMeStick not recognized on Windows 10?

If FixMeStick is not recognized, try using a USB 2.0 port instead of a USB 3.0 port, and make sure that your BIOS settings are configured to boot from USB. You can also try using the device on another computer to rule out hardware issues.

2. How do I update FixMeStick?

To update FixMeStick, plug the USB drive into a computer with an internet connection, run the software, and allow it to check for available updates. If updates are available, they will be installed automatically.

3. What should I do if FixMeStick is freezing?

If FixMeStick is freezing during the scan, try disabling other antivirus software or closing unnecessary applications running in the background. If the problem persists, try reinstalling FixMeStick or using it on a different computer.

4. Can FixMeStick be used with Windows 10?

Yes, FixMeStick is compatible with Windows 10. However, you may encounter issues if Windows updates alter system settings, so be sure to check for compatibility and configure your BIOS correctly.

5. What should I do if FixMeStick isn’t scanning malware?

If FixMeStick isn’t detecting malware, ensure that the software is updated to the latest version. Run the scan in Safe Mode for better results and verify that no other security software is blocking the scan.

Conclusion

If FixMeStick is not working on Windows 10, there are several potential causes and solutions. By checking for USB port compatibility, adjusting BIOS settings, updating software, and disabling antivirus programs, you can usually resolve the issue and get FixMeStick working again to protect your system. If these troubleshooting steps don’t solve the problem, don’t hesitate to contact FixMeStick customer support for further assistance.